Frequently Asked Questions

Welcome to Sleek Furniture’s FAQ page. Below you'll find answers to common questions about our furniture, orders, delivery, returns, and more. If you need further help, please contact us.

General Questions

Sleek Furniture offers a curated collection of stylish, high-quality furniture for the modern home. We specialize in living room, dining room, and bedroom furniture, including sofas, chairs, dining tables, beds, wardrobes, and more. Our furniture is designed to enhance the aesthetic of any modern home, offering a blend of style and functionality.

Sleek Furniture operates online with distribution centers across the UK. All products are shipped from within the UK. Our distribution centers allow us to efficiently serve customers throughout the UK with fast shipping times.

Currently, Sleek Furniture is online-only. We provide detailed product images, descriptions, and free fabric samples to help you shop confidently. Our online store offers a wide selection of modern and stylish furniture pieces to suit every taste and decor.

Ordering & Payment

Browse our website, add your selected items to your cart, and proceed to checkout using our secure payment system. Complete your purchase by following the easy steps on our user-friendly website.

We accept major credit and debit cards, Klarna (Pay Later options), and Apple Pay.

Yes. Contact us as soon as possible, and within 48 hours of ordering, and we will change or cancel your order free of charge wherever it has not already been dispatched. Once an item has been dispatched you may still cancel, but see our Refund Policy for how returns work and any costs involved. Your statutory right to cancel within 14 days of delivery is unaffected.

Delivery

Delivery times vary by product, because we work with a number of UK furniture makers and suppliers who each hold and dispatch their own stock. The estimated delivery time for any item is shown on its product page, just under the Add to Cart button, and again in your cart and at checkout. That estimate is specific to the item and is updated daily from our suppliers.

Most items arrive within 3 to 10 working days. Made-to-order pieces and some larger items take longer, and where that is the case the product page will say so before you buy. If an item is delayed beyond the estimate shown, we will contact you.

Yes. We offer free standard delivery on all orders over £250 within mainland UK. Orders under £250 will incur a flat £25 delivery fee.

Yes. Our delivery team will reach out to schedule a convenient date and time window for your delivery. Our experienced team of delivery specialists will coordinate with you to set up a convenient date and time for your delivery.

Returns & Refunds

You can return eligible items within 30 days of delivery for a full refund, provided the items are unused, in original condition, and in original packaging. To initiate a return, simply contact our customer service team with your order details.

Contact our customer service team via email or phone with your order number. We will provide instructions for your return. Feel free to reach out to our dedicated customer service team by email or phone, providing your order number for a swift resolution to your return request.

Return shipping is free if your item is faulty or incorrect. For standard returns (e.g., change of mind), a small return fee may apply, depending on your location and the item size. Please ensure to carefully review our return policy to understand the specific conditions for free return shipping for faulty or incorrect items.

Refunds are processed back to your original payment method within 7–10 business days of receiving the returned item. Your refund will be credited back to the original payment method used for the purchase within 7–10 business days of receiving the returned item.