FAQ
Frequently Asked Questions (FAQ)
Welcome to Sleek Furniture’s FAQ page. Below you'll find answers to common questions about our furniture, orders, delivery, returns, and more. If you need further help, please contact us.
1. General Questions
Q: What kind of furniture do you sell?
A: Sleek Furniture offers a curated collection of stylish, high-quality furniture for the modern home. We specialize in living room, dining room, and bedroom furniture, including sofas, chairs, dining tables, beds, wardrobes, and more.
Q: Where are you located?
A: Sleek Furniture operates online with distribution centers across the UK. All products are shipped from within the UK.
Q: Do you have a showroom?
A: Currently, Sleek Furniture is online-only. We provide detailed product images, descriptions, and free fabric samples to help you shop confidently.
2. Ordering & Payment
Q: How can I place an order?
A: Browse our website, add your selected items to your cart, and proceed to checkout using our secure payment system.
Q: What payment methods do you accept?
A: We accept major credit and debit cards, Klarna (Pay Later options), and Apple Pay.
Q: Can I change or cancel my order?
A: Yes. Please contact us within 24 hours of placing your order. After this time, we may not be able to modify or cancel your order if it has already been processed for shipping.
3. Delivery
Q: How long does delivery take?
A: Standard delivery times are between 5–10 working days. Delivery timeframes are shown on each product page.
Q: Do you offer free delivery?
A: Yes. We offer free standard delivery on all orders over £500 within mainland UK. Orders under £500 will incur a delivery fee, which is calculated at checkout based on your location and order size.
Q: Will I be contacted before delivery?
A: Yes. Our delivery team will reach out to schedule a convenient date and time window for your delivery.
4. Returns & Refunds
Q: What is your return policy?
A: You can return eligible items within 30 days of delivery for a full refund, provided the items are unused, in original condition, and in original packaging.
Q: How do I initiate a return?
A: Contact our customer service team via email or phone with your order number. We will provide instructions for your return.
Q: Do you charge return fees?
A: Return shipping is free if your item is faulty or incorrect. For standard returns (e.g., change of mind), a small return fee may apply, depending on your location and the item size.
Q: How will I receive my refund?
A: Refunds are processed back to your original payment method within 7–10 business days of receiving the returned item.